Refund policy

RETURN AND REFUND POLICY

Thank you for shopping with FOUR D BABY.

This Return and Refund Policy explains how returns, refunds, cancellations, and damaged item claims are handled for orders placed on www.fourdbaby.com.

FOUR D BABY sells handmade ceramic scented candles and related home decor products. Because our products are handmade, fragile, and may be affected by use, burning, opening, handling, scent exposure, wax condition, and product integrity, please read this policy carefully before placing an order.

  1. Return Window

For customers outside the European Union, eligible return requests must be submitted within 7 days after delivery.

For customers in the European Union, you may have the statutory right to cancel or return your order within 14 days after delivery, for any reason and without justification, unless an exception applies under applicable law.

Nothing in this policy limits or excludes any mandatory consumer rights that apply under the laws of your country, state, province, or region.

  1. Return Eligibility

To be eligible for a return, the item must generally be:

  • Unused

  • Unburned

  • Undamaged

  • Not altered or modified

  • In its original packaging where possible

  • Returned with the receipt, order number, or proof of purchase

Because our products are handmade, slight variations in color, shape, size, texture, glaze, wax surface, scent intensity, or handmade details may occur. These natural handmade variations are not considered defects unless the item is damaged, unsafe, unusable, or materially different from the product description.

  1. Non-Returnable Items

For safety, hygiene, and product integrity reasons, the following items are generally not eligible for return, unless required by applicable law:

  • Used or burned candles

  • Candles with melted, altered, contaminated, or damaged wax

  • Items damaged by customer handling, misuse, improper storage, or improper use

  • Items not returned in a condition suitable for inspection or resale

  • Customized or personalized products

  • Gift cards

  • Sale, clearance, or final-sale items, where permitted by law

This does not affect your rights if the item arrives damaged, defective, incorrect, or if you have mandatory consumer rights under applicable law.

  1. How to Start a Return

To start a return, please contact us at:

207057381@qq.com

Please include:

  • Your order number

  • Your full name

  • The item you want to return

  • The reason for the return

  • Clear photos or videos of the item and packaging, if applicable

Returns must be approved by us before being sent back.

Items sent back without first requesting a return will not be accepted.

If your return request is accepted, we will provide return instructions and the return address by email.

Please do not send returns to the original shipping address unless we specifically instruct you to do so.

  1. Return Shipping Costs

For returns that are not caused by product damage, defect, or our fulfillment error, the customer is responsible for return shipping costs.

For confirmed damaged, defective, or incorrect items, we will cover the return shipping cost if a return is required.

Original shipping fees, customs duties, taxes, VAT, import fees, brokerage fees, and other related charges are non-refundable unless required by applicable law.

  1. Damages, Defects, and Wrong Items

Please inspect your order as soon as you receive it.

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible at:

207057381@qq.com

To help us review the issue quickly, please provide:

  • Your order number

  • Clear photos or videos of the damaged, defective, or incorrect item

  • Photos of the outer packaging

  • Photos of the inner packaging

  • Photos of the shipping label

  • A clear description of the issue

We recommend contacting us within 48 hours after delivery for damaged, defective, or incorrect items. This recommended reporting period does not limit any mandatory rights you may have under applicable consumer protection laws.

If we confirm that the issue was caused by product damage, defect, or our fulfillment error, we may offer a replacement, refund, partial refund, store credit, or another reasonable solution.

  1. Exchanges

We do not accept exchanges.

If you would like a different item, you may place a new order after your return has been approved and completed, if applicable.

  1. Order Cancellations

Orders may be canceled before shipment.

Once an order has been shipped, it cannot be canceled.

If you need to cancel an order, please contact us as soon as possible at:

207057381@qq.com

  1. European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you may have the right to cancel or return your order within 14 days after delivery, for any reason and without justification, unless an exception applies under applicable law.

To exercise this right, please contact us at:

207057381@qq.com

or use any electronic withdrawal function provided on our website, if available.

For EU cooling-off returns, the customer is responsible for return shipping costs unless otherwise required by applicable law or unless the return is caused by product damage, defect, or our fulfillment error.

Returned items should be unused, unburned, undamaged, and returned with the original packaging where possible.

If the value of the item is reduced because it has been handled beyond what is necessary to inspect its nature, characteristics, and condition, we may reduce the refund where permitted by applicable law.

  1. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days.

Please note that your bank, credit card company, or payment provider may need additional time to process and post the refund.

For EU withdrawal returns, where required by applicable law, we will process refunds within the legally required time period. We may withhold the refund until we have received the returned goods or until you provide proof that the goods have been sent back, where permitted by applicable law.

If more than 15 business days have passed since we approved your refund, please contact us at:

207057381@qq.com

  1. Refused, Returned, or Undeliverable Packages

If a package is refused, returned, abandoned, or undeliverable due to unpaid customs duties, unpaid taxes, incorrect address, incomplete address, customer refusal, or failure to collect the package, we may deduct the original shipping cost, return shipping cost, customs fees, handling fees, and other related costs from any refund, unless prohibited by applicable law.

  1. Contact Us

For return or refund questions, please contact us at:

FOUR D BABY
Customer Service Email: 207057381@qq.com